Frequently Asked Questions


Do you have a shop where I can come and buy cakes?

Unfortunately not, we are a home based business and each and every cake is made to order. 


Do you offer delivery or can I collect from you?

Collection is welcome or we can offer free delivery within the Devizes area.

For an additional cost we can deliver to Wiltshire, Somerset and Gloucestershire.

We may be able to deliver a little further afield, so please get in touch with the delivery postcode.  All deliveries are subject to availability.
We offer mail order on selected products such as brownies and flapjacks. 
We cannot mail order decorated layer cakes or cupcakes.


How much notice do I need to give to place an order?

Please allow a week's notice, and more if possible.  You can place your order as far in advance as you wish.


How do I place an order?

To place your order please email us at:  chrissie@cakesbychrissie.co.uk with the information requested below.

When you contact us please give us as much information as possible. The following information is very helpful in ensuring your enquiry is dealt with efficiently:

1) What you would like to order, including sizing and any special requirements. 

2) What date you would like your order for. 

3) Collection or Delivery? 

4) If you would like delivery please be specific with the delivery address. 

5) A contact number so I can phone you to confirm any details.


Is there a minimum order?

In money terms, no. But some products, such as cupcakes can only been ordered in a minimum of 6.


Do you make wedding cakes?

We make the hugely popular Wedding Cupcake Towers as well as traditional tiered wedding cakes.  Please ask for any other items and we will let you know if we can help. 


Are your cakes suitable for nut allergy sufferers?

We use nuts in our kitchen so although we can exclude them from a recipe, we cannot guarantee anything to be nut free.

 

Are your cakes suitable for vegetarians? 

Most of our cakes are suitable for vegetarians.  Please do let us know if you’re a veggie and we will make double-sure to leave any gelatine based decorations off your cake. 


Can you gift wrap?

Cakes are presented in white cake boxes. We can add a coloured ribbon and a gift card for an additional £1 per box. 


Do you sell gift vouchers or make gift deliveries? 

Yes we do, please e-mail  chrissie@cakesbychrissie.co.uk  with your requirements.


How and when do I pay you? 

A deposit of 50% of the cake price is needed within a week of making a booking. I accept cheques for the deposit and the balance is to be paid either in cash upon collection or by cleared Paypal before you collect.


Do you sell Wholesale?

We can offer wholesale to local shops. Please e-mail  chrissie@cakesbychrissie.co.uk to discuss your requirements.